Frequently Asked Questions

Most purchases unlock instantly. If you paid by card, access is typically immediate; for some payment methods it can take up to 5–10 minutes. If you don’t see it, log out and back in, then check your email receipt for the access link.

Yes—audio tracks can be downloaded from your course dashboard for personal offline listening. Video streaming requires an active connection to preserve the best experience and licensing. If you need a special offline setup for travel, ask support and we’ll recommend a workflow.

That’s normal. The first week is about stabilizing your routine and reducing sleep pressure “spikes.” Focus on consistency: same wake-up time, low light 60 minutes before bed, and don’t chase sleep—follow the protocol. If after 7–10 nights you’re stuck, contact us with your schedule and we’ll help personalize it.

Our content is educational and focuses on routines, environment, and relaxation skills. It’s generally compatible, but we can’t provide medical advice. If you use prescription or OTC sleep aids, follow your clinician’s guidance and consider sharing the routine plan with them before changing anything.

If the course isn’t a fit, contact us within 14 days of purchase. We’ll ask what you tried (so we can improve) and process the refund to the original payment method. Refund timing depends on your bank, usually 3–10 business days.

Use the theme switcher in the header (or the Theme modal if available). Your preference is saved on this device. If you don’t see the switcher, open the theme modal from the header controls and tap “Toggle.”

Yes. Inside the course you’ll find a 20–45 minute routine template. The short version focuses on light, temperature, and a two-step downshift (breathing + progressive relaxation). The longer version adds journaling and a screen-off transition.

First, check Promotions/Spam and search your inbox for “Falling Asleep Quickly.” If it’s not there, make sure the email used at checkout is correct. Then contact support with your full name and approximate purchase time—we’ll resend the receipt and help you access the course.

Absolutely. Log in with the same account on your phone, tablet, and desktop. If you see a “session limit” message, log out from unused devices and try again, or contact support for help.